FAQ Costumers

You can pay your order through our website/app or straight to the restaurant.

To pay through our website/app you may use:

  • Debit or Credit Card (VISA, Master Card, & JCB)
  • OVO
  • Dana
  • Bank transfer through Mandiri Virtual Account
  • Bank transfer through BCA Virtual Account
  • Bank transfer through BRI Virtual Account
  • Bank transfer through BNI Virtual Account
  • Bank transfer through Permata Virtual Account

To pay straight to the restaurant, please choose “Pay Direct to Restaurant (Cash/Card)” and choose your payment method whether it’s by cash or card. If you pay by cash, the restaurant will bring the bill to you or ask you to proceed to cashier. If you pay by card, the restaurant may bring the bill and their EDC machine to you if they have a wireless one, otherwise you will be asked to proceed to cashier.

Our team is working hard to launch the My Dining Place App! We’re expecting to launch the app by the end of February 2021. Sign up to newsletter to always be informed whenever our app is launched!

STAY IN TOUCH WITH US

To recover your account, you can click on “Forgot Password”. Type in your e-mail and you will get a link sent to your e-mail to reset your password.

You have to be at least 14 years old to register as a customer.

It’s 100% free to register as a customer.

You can delete your saved card details by going to “My Account” and “Payment Method” then tap on “Credit/Debit Card” and “Delete” on the saved details you wish to delete.

You may complain directly to the restaurant. Food quality is not our responsibility. If you feel unsatisfied you may leave a review of your experience on the app according to our terms and conditions.

Before ordering, you can find the “Chat Now” option at the bottom of the page after you have scanned the QR code on the table & redirected to the restaurant’s profile and menu.

After order confirmation, you will find the “Chat with Restaurant” button at the bottom of the page. Click and enter your table number then ask for the staff.

After order confirmation, you will find the “Chat with Restaurant” button at the bottom of the page. Click and enter your table number then ask for the staff for bill.

Our app is designed to let diners have as much as contactless service as possible due to the COVID-19 concern. However, it might vary how each restaurant handles their protocol. We suggest all restaurants to provide face masks/shields for their workers, update their menu regularly, use the physical distancing measures, and also check the customers temperature before letting them in. Unfortunately the restaurant failing to follow these protocols is not our responsibility. Any accidents or incidents that happen onsite are not our responsibility.

Yes, there are a lot of option available in MY DINING PLACE about payment method and we will add more payment option in the future.

If your coupon has expired you cannot use it anymore. You may ask the restaurant directly if they can issue you another coupon.

To use your coupon you have to follow the terms and conditions depending on the coupon that you have. Please also double check that the coupon may be redeemed through our website/app and not from other parties.

Don’t panic, there are lot of things to solve payment failed problem, whereas:

  1. Try to close your apps or website, and then re-open it again.
  2. If your cards don’t work, contact your bank and try again.
  3. Try other method of payments (OVO or virtual account bank transfer)
  4. If none work, you can still pay direct to restaurant either with cash or their card machines

On the checkout page, fill in your e-mail, then tick on “Create an Account?” and enter a password

After order confirmation, you will find the “Chat with Restaurant” button at the bottom of the page. Click and enter your table number then ask the restaurant to cancel. It is 100% up to the restaurant if they can cancel your order or not. If the restaurant agrees to cancel your order and you have paid through the website/app, the restaurant will need to refund the money to you manually. They might charge also cancellation fee. Check with the restaurant when cancelling.

After order confirmation, you will find the “Chat with Restaurant” button at the bottom of the page. Click and enter your table number then ask the restaurant to cancel. Please also note that if the restaurant agrees to make a refund, they shall make the refund directly to you, not through our website/app.

On the restaurant’s profile, simply click/tap on “Opening Hours” to check their opening hours.

After order confirmation, you will find the “Chat with Restaurant” button at the bottom of the page. Click and enter your table number then you can contact the staff and ask them about your order

On the restaurant’s profile, you may see what type of cuisine that they have on their profile information.

If you are sure an error has been made and you need to contact the restaurant by tapping on “Chat with Restaurant” which you can find at the bottom of your order confirmation page, or after you scan the QR code on the table. Enter your table number and you can ask the restaurant directly if they have sent the order to wrong table.

If you are sure an error has been made and you need to contact the restaurant by tapping on “Chat with Restaurant” which you can find at the bottom of your order confirmation page, or after you scan the QR code on the table. Enter your table number and you can inform the restaurant that you have got the wrong order.

If the restaurant has uploaded the information regarding the nutrition, you may view it on the menu view page. However if they haven’t, you can chat with them to ask. Simply click/tap on “Chat with Restaurant” button.

On the cart page before you choose payment method, you can add your request to the notes box. Please be clear as much as possible.

Contact the restaurant by tapping on “Chat with Restaurant” which you can find at the bottom of your order confirmation page, or after you scan the QR code on the table. Enter your table number and you can inform the restaurant that your order has been taking awhile.

Before ordering, you can find the “Chat Now” option at the bottom of the page after you have scanned the QR code on the table & redirected to the restaurant’s profile and menu.

After order confirmation, you will find the “Chat with Restaurant” button at the bottom of the page. Tap and enter your correct table number to chat with the restaurant.

FAQ Vendors

My Dining Place is a website/app to help restaurants fulfil their services and also customers to dine in with less contact and risk in the middle of the pandemic. With our platform, your restaurant may upload menu online, and the customers who come to your restaurant can simply be seated, scan the QR code, and start browsing through the menu before they place their order. They also can pay through the website/app so it saves a lot of contacts.

When your restaurant is listed, nearby customers who have our app may find your restaurant’s information and menu before they come into your restaurant.

  • Open mydiningplace.com on your phone/PC (PC recommended)
  • Scroll down and you will see 3 option pricing plan according to your budget. (There are Basic Plan, Advanced Plan, and Pro Plan).
  • Choose the plan that you think will suit you the most
  • Enter the contact person’s and restaurant’s details
  • Fulfil the payment to start managing your dashboard
  • Done!
  • Upload your menu online, so your customers can check your menu before coming in
  • Unique QR codes on each table you can print
  • No more paper menu – all in the website. Place the QR code on each table and instruct your customers to scan to order the menu
  • Both cashless and contactless – now your customers can also pay with OVO, Dana, virtual account bank transfer, debit and credit cards, all through our website. You can opt out and receive direct payments too if you wish
  • Handle requests from your customers from your restaurant, with a distance. The customers can chat with you from their table to your restaurant back-end dashboard

One account is meant for only one outlet/branch. You need to make a new account and subscribe for a new outlet.

  • Open mydiningplace.com on your phone/PC (PC recommended)
  • Click settings on the left of your screen (below costumers)
  • Click “Restaurant” and you will see “Restaurant Phone”
  • After changing your number don’t forget to click save on the bottom of your screen (marked with red background) or your changes wont be saved.
  • You are all set!

Unfortunately, there isn’t a big “delete” button. However, if you are the owner of the business that has received a bad review,  but you can Respond to the Review,

One of the first steps the business owner should take if they want to remove a Google review is to respond to the reviewer. Say the right thing, and the customer might choose to remove the Google review on their own. At the very least, you can mitigate the damage as other potential customers will get to see your side of the story and learn a bit about your customer relations skills.

Here are some tips to keep in mind when responding to a negative review:

  1. Respond kindly
  2. Do not get defensive, and don’t make it personal
  3. Apologize if necessary, and offer to make it right
  4. Keep the response brief and to the point
  5. Take the conversation to a private channel like text or email

These tips could be the key and make the difference between the reviewer retracting the bad review or letting it stand. Ask the person to contact your company so that you can investigate the issue that caused them to leave a bad review in the first place. If they do follow up, do everything you can to help them have a positive experience.

With any company, it’s impossible to get 100% 5-star reviews. There will always be a customer who had a less-than-stellar experience with your business. These types of reviews don’t necessitate removal, but that doesn’t mean you want them to carry much weight when people are considering becoming your customers.

We suggest that you update the stock/availability of your menu frequently. If this happens we suggest that you cancel the order completely and ask the customer to make a new order after you’ve managed the availability of the menu.

You will have to turn on the chat box to online mode every time the restaurant is open and the dashboard is attended. Your customer can chat with you through the chat box and you will be notified if they need your assistance.

You will have to turn on the chat box to online mode every time the restaurant is open and the dashboard is attended. Your customer can chat with you through the chat box and you will be notified if they need the bill.

Once you are subscribed, you can cancel your subscription. On your dashboard, click on “Subscription” on the left side menu and choose your subscription then click cancel. You can still use our platform until the subscription ends.

We’re sad to let you go. We don’t issue refunds on subscription cancellation. You may use the platform until your subscription ends.

Go to our homepage www.mydiningplace.com. On the top right, click on Sign in and enter your email and password.

On your dashboard, click on Menu on the left side menu and click on “Add New” to add a new menu and information. Please ensure you put as much information needed as possible. You can also put translation to other languages in the description.

On your dashboard, click on Menu on the left side menu and find the menu which information you want to change. Click to open.

On your dashboard, click on Menu on the left side menu and find the menu which availability you wish to change. Scroll down and change stock status to out of stock then click on the Submit button.

On your dashboard, click on Menu on the left side menu and find the menu you wish to delete. Click on the trash bin icon and confirm deletion. To delete multiple items, tick the boxes on the left side of the items, and click on the red trash bin icon on the top and confirm deletion.

Find the menu you wish to apply the discount to. Under the Actions Tab, click on the “Edit” icon. Leave the normal price as it is and enter the new sale price.

Find the menu which price you wish to change. Under the Actions Tab, click on the “Edit” icon. Replace the Price with the new price.

You should put the tax into the price, so the price should be net including tax and service charges.

All pricing should have the tax included.

On your dashboard, click “Settings” on the left menu and click on “Restaurant Hours” to setup your restaurant’s hours.

On the left side of the dashboard, click on the “Orders” menu. Find the order which status you wish to change and click on the number or the eye icon to open. Choose the new order status and click on update.

Go to Settings on your dashboard and click on X to delete the old logo or banner and upload a new one.

Go to Settings on your dashboard and enter restaurant’s description.

If your customer pays direct to restaurant, the status will be UNPAID upon receiving the order. Change the status to “Completed” only once you have got the payment from the customers. The payment status will also change to “PAID” at this stage.

If your customer pays through our website, the status will be UNPAID even though you change the status to completed. You need to request for a withdrawal through the “Withdrawals” menu on the left side. After you have requested for a withdrawal, the payment status will change to “REQUESTED”. Once we’ve send the payment to your account, it will change to “PAID”.

On your dashboard, click on “Withdrawals” and click on the “Withdrawal” on the right top side to see your account balance.

First, make sure that you have entered the correct bank account details which you can find on “Settings” >> “Bank Details”. To make a withdrawal, go to “Withdrawals” on your dashboard, then click on the “Withdrawal” on the right top side to see your account balance. Tick on the transactions that have come to your account which haven’t ben withdrawn yet. Then click on “Request” button on bottom right.

On the left side menu, click on Settings >> Bank Details and enter your bank account details.

It may take up to 7 working days for the amount to appear on your bank account.

First, make sure that you have placed the correct QR code in your outlet. You can find the QR code on your dashboard’s menu on the left. Click on “QR codes & designs”. Download the QR code and print on your tables. If the code doesn’t work, please contact our vendor support.

On your dashboard, click on “Settings” on the left side menu and you can change your restaurant’s name.

On your dashboard, click on “Settings” on the left side menu and “Address” to change your address or location.

Make sure that you always turn the chat box into online mode whenever the restaurant is open and dashboard is attended. You will get a notification when a customer at their table sends you a chat, you can simply reply. Through the chat box you will be notified by the customers if they need anything to their table, need staff to come, if orders haven’t come, if they want to cancel order, or if they are done with their orders and wish to get the bills.

The media is a place where you can upload photos that you can use for the menu. Alternatively you can also upload the photos of the menu straight when you are adding a new menu.

No, you can’t. One account is for one branch only. You need to make a new account and new subscription.

We recommend you use a desktop PC/laptop with google chrome. Refresh your dashboard regularly to make sure you don’t miss any notifications.

The owner or manager of the restaurant should be the super admin that can do everything on the dashboard, including adding menu, requesting withdrawals, checking the sales & reports, making subscriptions, and adding bank account details. We don’t recommend that you give away your admin account to any staff. You can also make an account for your staff with restricted actions for your account.

On your dashboard, click on “Staff” on the left side menu and register your staff. Do not share your login details as your account has very sensitive information. You may set also the staff’s role. We suggest that the staff is only allowed to do the following: Checking order and changing order’s status, operate chat box, change menu’s availability/stock, and view/edit/manage customers.

Go to “Settings” on your dashboard and click on “Bank Details” to change your bank details. we might need to verify and reconfirm with you if you wish to change your bank account details.

Please take good care of your account and don’t ever give your e-mail and password away. If you believe your account has been hacked, we will freeze your account and you may not use the platform for a while. We won’t do any payouts when you’ve reported your account has been hacked. Contact our vendor support as soon as possible and we will try to get your account back, however losing your account due to your negligence is not our responsibility.

We’re at the moment working hard to make this feature possible. For now you can put the translation of the menu into the short description of the menu.

Keep it short yet informative. You can put information if the food is vegan/vegetarian halal or non-halal, and you can put translation to other language in the description of the menu.

When you are adding a menu, on the right bottom you will see “Category”. You can tick on which category the menu falls into or click on “Add new category” to make a new one.

You will be featured on our blog if you are subscribed to our advanced or pro subscription plans. You can schedule a time where our team (1-2 people) will come to make a review on the items you wish to provide, or alternatively you can choose that we come as paying customers randomly. Note: we will also post our experience to our Instagram!

When your customers pay through our website/app, we take a handling fee from 6% – 8% depending on your subscription plan. Whenever the customers pay direct to restaurant, we don’t take any handling fee.

This might happen that people make fake order. We suggest that you always check that there’s customer sitting at the table before processing the order. Cancel the order immediately if you get an order but there’s no one at the restaurant or sitting at the table.

If this case happens, please report the name, e-mail, and order number to report@mydiningplace.com and we will ban the e-mail from joining My Dining Place.